Terms & Conditions
Explore our Terms & Conditions to understand how our innovative AI solutions can empower your business while ensuring a seamless experience.
Effective Date: May 1, 2025
Last Updated: May 5, 2025
These Terms & Conditions (“Terms”) are between FrontRunner, LLC., a State of Washington limited liability company (“Agency,” “we,” “our,” or “us”) and the client (“Client,” “you,” or “your”) engaging Agency’s services. These Terms govern your access to and use of Agency’s services.
By engaging our services or signing a Statement of Work (SOW), you agree to these Terms. If you do not agree, you may not use our services.
1. Services Provided
Agency offers channel development, sales consulting, and go-to-market services, including but not limited to:
Retail readiness assessments
Strategy for brand positioning to major retailers
Outreach to retail buyers and category managers
Representation during sales cycles
Preparation and submission of retail line reviews or proposals
Access to exclusive marketing and promotional channels
Consultative brand alignment for retail pitch optimization
Content generation centered on marketing and promotional efforts, including but not limited to influencer and talent acquisition and management, social media content, videography and photography
All services will be outlined in a mutually agreed Statement of Work (SOW) or Master Services Agreement (MSA), which becomes part of these Terms.
2. No Guarantees or Warranties
Client acknowledges and agrees to the following:
No Guarantee of Retail Placement: Agency does not guarantee retail acceptance.
Best Effort Clause: Agency will use commercially reasonable efforts, but final decisions rest with third-party retailers.
No Performance Warranty: Agency makes no representation regarding sales outcomes or revenue projections.
3. Client Obligations
To enable successful execution of services, Client agrees to:
Provide accurate, timely, and complete brand and product information.
Supply all requested marketing materials, certifications, and compliance documents.
Respond promptly to communications from Agency.
Notify Agency of any material changes to products, pricing, availability, or operations.
Not engage in activities that misrepresent or harm Agency’s reputation or relationships.
Upon mutual acceptance of an MSA and SOW with the Agency, refrain from engaging with a competitive growth and sales agency.
4. Fees, Payment & Taxes
Fees are set forth in the SOW or applicable agreement (retainers, commissions, milestone payments, or flat-rate fees).
All invoices are due Net 15 unless otherwise stated.
Late payments are subject to interest at 1.5% per month or the highest amount allowed by law.
Client is responsible for all applicable taxes, excluding Agency’s income taxes.
5. Term & Termination
These Terms are effective from the Effective Date until terminated.
Either party may terminate with 30 days’ written notice, unless otherwise agreed in an SOW.
Either party may terminate immediately for material breach uncured for 10 business days after written notice.
Upon termination, all unpaid fees for services rendered are immediately due.
6. Intellectual Property
Agency retains ownership of its pre-existing materials, processes, and frameworks.
Client may use deliverables specifically developed for them internally but not resell or disclose them to third parties without written permission.
Client grants Agency a limited license to use Client’s trademarks for fulfilling services.
7. Confidentiality
Both parties agree to keep confidential proprietary or non-public information disclosed.
Confidentiality obligations survive for three (3) years after termination.
8. Indemnification
Client agrees to indemnify and hold harmless Agency from claims arising out of:
Client’s breach of these Terms.
Inaccurate or misleading information provided by Client.
Third-party claims regarding Client’s products, business practices, or intellectual property.
Product defects, safety issues, or regulatory violations related to Client’s goods.
9. Limitation of Liability
AGENCY’S TOTAL LIABILITY IS LIMITED TO THE FEES PAID BY CLIENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
AGENCY IS NOT LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (including lost profits, business interruption, loss of goodwill, or data loss).
10. Force Majeure
Neither party is liable for delays due to causes beyond reasonable control (acts of God, strikes, wars, governmental restrictions, pandemics, supply chain disruptions).
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles.
Disputes shall be resolved through binding arbitration under AAA rules in Seattle, Washington, USA.
Each party bears its own legal fees unless otherwise awarded by the arbitrator.
12. Independent Contractor Relationship
Agency is an independent contractor; this agreement does not create a partnership, joint venture, or employment relationship.
13. Entire Agreement
These Terms, together with any executed SOW or agreement, constitute the entire agreement and supersede all prior discussions.
14. Amendments
Agency may amend these Terms with 30 days’ written notice. Continued use of services constitutes acceptance of updated terms.
15. Contact
For legal inquiries, please contact:
FrontRunner, LLC.
2505 3rd Avenue, Ste. 324
Seattle, WA 98121 USA
Email: legal@frontrunner.vc
Attn: Legal Team
Frequently Asked Questions
Got questions? We’ve got answers. If you need more help, feel free to reach out.
What kinds of brands do you work with?
What makes FrontRunner different from traditional marketing or sales agencies?
What types of channels can FrontRunner help us access?
Do you take equity or work on a fee basis?
Can FrontRunner help with product-market fit or are you focused on scaling?
How fast can I expect to see results?
Do you handle all negotiations and contracts with retailers and partners?
Can FrontRunner support international expansion?
Do you have minimum revenue requirements?
How do I get started with FrontRunner?
Frequently Asked Questions
Got questions? We’ve got answers. If you need more help, feel free to reach out.
What kinds of brands do you work with?
What makes FrontRunner different from traditional marketing or sales agencies?
What types of channels can FrontRunner help us access?
Do you take equity or work on a fee basis?
Can FrontRunner help with product-market fit or are you focused on scaling?
How fast can I expect to see results?
Do you handle all negotiations and contracts with retailers and partners?
Can FrontRunner support international expansion?
Do you have minimum revenue requirements?
How do I get started with FrontRunner?
Frequently Asked Questions
Got questions? We’ve got answers. If you need more help, feel free to reach out.
What kinds of brands do you work with?
What makes FrontRunner different from traditional marketing or sales agencies?
What types of channels can FrontRunner help us access?
Do you take equity or work on a fee basis?
Can FrontRunner help with product-market fit or are you focused on scaling?
How fast can I expect to see results?
Do you handle all negotiations and contracts with retailers and partners?
Can FrontRunner support international expansion?
Do you have minimum revenue requirements?
How do I get started with FrontRunner?